We start with a blank sheet

We work with businesses who want a unique website that reflects their specific needs. So we don't start with a set of pre-designed templates, or even pre-conceived ideas - just a blank sheet.

No salesperson will call

We don't have salespeople to sell to you, or account managers to manage you (and pad the price). Instead you will work directly with one of our web designers to create a website that will add value to your business.

We get to know you and your business

Once you have confirmed your order, you will have a detailed discussion with the designer to establish your specific objectives and business needs. Don't worry if you're not yet sure about all aspects of this, this is normal and we are happy to work with you to develop and refine site objectives.

Who does what?

As you know your business better than we ever could, we recommend that you take the lead in producing an outline of the content that you want to appear on your site. Similarly, text that you produce to go on the site will usually be better than text that we attempt to write for you, though we are help to advise on this, provide examples and help you to refine it. If you are building an e-commerce site, then we will normally ask that you provide details of the products to be sold, again with as much help and guidance from us as you want. Other than this, we do the rest.

The design is not finished until you're happy

Usually the designer will produce a visual mockup (sometimes several) of what your site might look like when we have finished. This will be reviewed by a second designer to ensure that it meets our understanding of your requirements. If it can be improved, it will be. Then it will be sent to you for amendment or approval. Only once you are happy with the design, will we build it.

We build. You watch (and comment)

Usually the designer will produce a design concept, sometimes several, in the form of an annotated visual mockup to show what your site might look like when we have finished. This will be reviewed by a second designer to ensure that it meets our understanding of your requirements. If it can be improved, it will be. Then it will be sent to you for discussion. Based on your feedback it will be refined into an overall design that incorporates both look & feel and the planned approach to site navigation and interactivity. Only once you are happy with this design, will we build it.

Your satisfaction is key

When the dust has settled and your new or updated site is live, we will ask you for feedback. We want to know how you feel about the site and the process that you went through to get it. This helps us to improve and to meet our goal of leaving every client delighted to have worked with us.